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Return & Exchange Policy

Shipping Policy

Individual Online Orders When you place an order online, your prints are shipped to the address you provide at checkout.

  • Home delivery: Enter your full address, including apartment/unit number if applicable, to ensure smooth delivery.

  • School delivery: If you'd like your order shipped to your school instead, please include:

  • The school's full name and address

  • An Attention line with the name of your PTA representative or Yearbook Advisor

Accurate address details help us avoid delays — please double-check apartment numbers and attention lines before submitting your order.

School Group Packages Bulk orders for a full class, grade, or school are printed together once every student's selections are finalized, then delivered directly to the school for distribution (see your order timeline for estimated delivery).

Return & Exchange Policy

We want every family to be happy with their portraits.

Printed Products If you're not satisfied with your prints, return them to your school's PTA representative or Yearbook Advisor. They'll collect returned prints and send them back to us so we can review the issue and arrange an exchange or reprint.

  • Please return prints in their original condition/packaging.

  • Reach out to your PTA/Advisor or contact us directly to start the process.

Digital Downloads Digital downloads are final sale. Once a digital image has been delivered/downloaded, it is not eligible for a refund.

Questions?

Contact us directly:

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